Discord Ticket System - Help/FAQ Thread

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Staff member
Beta Tester
Jul 16, 2019
Look behind you
The Discord Ticket System is a place where you can go to get help with anything and everything relating to the server network, discord server, or the website/forums. This is the easiest way for you to communicate to staff members what the issue you are having is. Below you'll find some information on how to use the system.

The first part of using this system is finding it. You'll need to find #ticket-creation in the Support Tickets category on the Discord server. Here you will follow the instructions posted:37

The command -tickets new [Short Reason] should be used to quickly let us know what is going wrong. Ex. -tickets new cant see general chat

You'll see a channel appear in the Support Tickets category that should look like this:
This channel will be named with your ticket number followed by your short reason. You'll also see a message from Infinity Bot in this channel that looks like:

If you need to you can add another user to this ticket if they are involved with -ticket adduser @user Ex. -ticket adduser @Luke Once done that user will be added.

Please use this channel to explain clearly what your problem is and submit any proof as well. Be as detailed as you can so that we can help you.

Once you are done using the system and your problem has been solved you can close the ticket with -ticket close [Reason for closing]. Ex. -ticket close testing

At that point the ticket will close and you should be all good to go!
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